The effectiveness of any chiropractic billing software you implement for your practice is highly dependent on the quality of the training your staff receives. Even though you may have selected the optimum medical billing software for your practice, if your staff does not buy in to fully adopting the software and if they do not fully understand how to use it correctly, your investment in the software may not pay off as well as you had hoped.

Here are several tips for effectively training your staff in medical billing software:

1. Select a Medical Billing Software Vendor Who Has a Full Time Trainer Available-Never try to learn medical billing software without the help of the vendor. And, most important, request a representative from the vendor who is dedicated to training and has a track record and background in training other customers in the use of the software. Effective software training requires a specialized skill set that only someone with an in-depth training background can provide.
2. Contact a Vendor's Clients and Ask Specific Questions About the Quality of the Training- Here are examples of the type of questions you should ask a software vendor's clients about the training provided: - How would you evaluate the overall quality of the training program? - What didn't you like about the training provided? What could have be done better? - Was the training effective enough for your staff to make effective use of the medical billing software?
3. Recognize That Your Biggest Challenge in Training Is Managing Change- One major obstacle that must be overcome in implementing a new system for your practice is that some of your staff will naturally resist quickly adapting to the new system. Most people don't like change because it means they must learn something new- often totally different from the way they used to do things. Any training program must incorporate an initial orientation and discussion session about the benefits of the software to those being trained. The training program must also address what is different about the new system compared to the old system and must address the steps of converting from the new to the old system.
4. Don't Forget the Basics! During the training program, it is best not to assume those being trained know anything. The training program must teach to the lowest level of knowledge. For example, if any of the people being trained don't have basic typing skills, this must be dealt with.
5. Use Hands on Exercises- Training should not be theoretical but should include real life examples and exercises those being trained can use. You may want to even consider using real data from your practice.
6. Follow Up is Critical- Often one training session is not enough to effectively implement a new system for your practice. If for no reason other than for review purposes, you should consider having a second follow up training session to cover any problems or issues trainees may have encountered since the first training and orientation session.

Training is one important aspect of successfully implementing a medical billing system for your practice. Make sure you use experienced trainers who fully understand all aspects of effective training including overcoming the natural resistance many have to change.



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If you would like to learn more about medical billing services then this is the article for you. Specifically we will discuss how all doctors that interact with patience are required to pass HIPAA, how medical billing can actually be a great job to do from home, and how electronic medical billing has increased staff productivity by a great margin. After reading this article, you should have a better idea if medical billing services are right for you.

HIPAA (the Health Insurance Portability and Accountability Act) requires that all doctors that interact with patients must pass a test. Most of the billing claims for the service are required to file electronically. The reason HIPAA was enforced was to prevent abuse like fraud in both healthcare delivery and insurance. Let's now discuss how billing can be a way to make a living from home.

Medical billing can actually be a great way to make a living from home because it offers a decent salary and the comfort of working from a place you love. Most billing service workers are paid on an hourly basis and not yearly. A medical biller can earn roughly $40,000 a year if he/she is experienced. A biller and a coder that runs his/her own firm can expect to make closer to $100,000 a year. Let's move on to how staff productivity is increased when using electronic billing.

Since the advent of electronic medical billing, staff productivity has been greatly increased. Electronic billing does not take nearly as much man power because it is automated, unlike paper filing. The billing software is actually very easy to use and it makes the whole billing process much more accurate. Electronic billing saves time and money because of reduced printing, folding, and sealing costs. This savings of time and money greatly helps doctors across the country because they don't have to focus on menial tasks like billing.



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There are many companies that provide electronic medical records (EMR) software that is reliable, efficient and easy to use. Most of the software can be customized to fit your own particular business needs. The software is driven by you, the customer, and is continually updated to keep your records completely current and accurate. Any new changes in the medical world that could affect your records are incorporated into the software immediately. The software is appropriate for all workflow settings and can manage numerous medical specialties. The software allows you to manage all of your business requirements including financial, clinical and regulatory needs.

Most of the EMRs are designed in part by physicians and other medical professionals. That is why it is so vital for your own private practice to utilize the amazing and secure features it offers. Electronic records are fast replacing manual records because of quality, innovative technology and expertise. Large and small medical practices can use EMR software to enhance their patient care, streamline their business practices and improve financial processes.

You don't need to be a computer expert to use EMR software. The training is quick and you will be able to learn how to use the programs in a matter of minutes. All you have to do is point and click and you're on your way to a carefree way to organize medical records. Simply sit at the computer and review notes, medical histories, allergies, medications and other factors regarding your patients. You no longer will have to rely on ICD-9 or CPT coding books because the information contained in them is embedded in the software's databases. You'll be able to schedule and reschedule patient visits and prescribe medications using this software, saving time and paper. And, EMR software is available in a variety of system sizes, from entry-level small practices to large clinics.



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Red Flags Rule is instituted by the FTC and it is designed to protect against identity theft. The rule will take effect on November 1, 2009. It sets out how physicians offices, clinics and hospitals assess and identify medical identity theft. This occurs when a person uses another person's personal information (Name, Social Security Number or insurance information) without the victim's consent to obtain medical services. As defined by the FTC, "Red Flags" are suspicious patterns or practices that indicate the possibility of identity theft.

Physicians and medical practices are covered under the rule if it is a "creditor" that offers or maintain "covered account". FTC classifies physicians and medical practices as "creditor" because they extend credits to patients when they bill them and do not collect at the time of service. Patient billing account is considered a "covered account" because it permits multiple payments and it carries a reasonably foreseeable risk to patients.

Four steps to developing a Red Flag compliant program:
1. Identify relevant red flags in your practice. Your program must include policies and procedures to identify the red flags of identity theft
2. Detect red flags: Set up procedures to detect those red flags in your daily operations.
3. Prevent and Mitigate identity theft: Respond appropriately to prevent and mitigate.
4. Update your program and keep it current as the risks of identity theft change rapidly.

The FTC guidelines offer a detailed description of each step as well as providing some examples.

Steps physicians and medical practices can do to prevent a compromise of patient record:
• Check patients photo IDs and require a second identification prior to providing medical services.
• Train staff to detect fraud and misuse.
• Monitor who is accessing patient files and records.
• Look for patterns or suspicious activities in patient accounts
• If you detect a fraud, report incident to a law enforcement agency and lockup patient account.

After the Red Flags Rule take effect on November 1 of this year, physicians and medical practices must keep their program updated and to guard against latest threats. Physicians who fail to comply could face a fine of up to $2,500 per identity theft incident. Physicians may even face a lawsuits as well.

Resources to learn more about Red Flags Rule:
The AMA-American Medical Association has prepared a guidance document, along with sample policies to help physicians incorporate a simple identity theft prevention and detection program into their existing compliance and HIPAA security and privacy policies. You can visit The AMA website to access these documents to access these documents.


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