The effectiveness of any chiropractic billing software you implement for your practice is highly dependent on the quality of the training your staff receives. Even though you may have selected the optimum medical billing software for your practice, if your staff does not buy in to fully adopting the software and if they do not fully understand how to use it correctly, your investment in the software may not pay off as well as you had hoped.

Here are several tips for effectively training your staff in medical billing software:

1. Select a Medical Billing Software Vendor Who Has a Full Time Trainer Available-Never try to learn medical billing software without the help of the vendor. And, most important, request a representative from the vendor who is dedicated to training and has a track record and background in training other customers in the use of the software. Effective software training requires a specialized skill set that only someone with an in-depth training background can provide.
2. Contact a Vendor's Clients and Ask Specific Questions About the Quality of the Training- Here are examples of the type of questions you should ask a software vendor's clients about the training provided: - How would you evaluate the overall quality of the training program? - What didn't you like about the training provided? What could have be done better? - Was the training effective enough for your staff to make effective use of the medical billing software?
3. Recognize That Your Biggest Challenge in Training Is Managing Change- One major obstacle that must be overcome in implementing a new system for your practice is that some of your staff will naturally resist quickly adapting to the new system. Most people don't like change because it means they must learn something new- often totally different from the way they used to do things. Any training program must incorporate an initial orientation and discussion session about the benefits of the software to those being trained. The training program must also address what is different about the new system compared to the old system and must address the steps of converting from the new to the old system.
4. Don't Forget the Basics! During the training program, it is best not to assume those being trained know anything. The training program must teach to the lowest level of knowledge. For example, if any of the people being trained don't have basic typing skills, this must be dealt with.
5. Use Hands on Exercises- Training should not be theoretical but should include real life examples and exercises those being trained can use. You may want to even consider using real data from your practice.
6. Follow Up is Critical- Often one training session is not enough to effectively implement a new system for your practice. If for no reason other than for review purposes, you should consider having a second follow up training session to cover any problems or issues trainees may have encountered since the first training and orientation session.

Training is one important aspect of successfully implementing a medical billing system for your practice. Make sure you use experienced trainers who fully understand all aspects of effective training including overcoming the natural resistance many have to change.



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